PGKing Privacy Policy – Player Data Protection in Malaysia

This Privacy Policy describes the data collection, use, and protection practices of PGKing operating through the website pgking.biz. By using our platform, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your personal data responsibly in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

PGKing ("we", "platform", "PGKing") is an online casino platform operator serving players in Malaysia. We respect the privacy of every player and are committed to ensuring that the personal information you share with us is properly protected.

This Privacy Policy explains:

• What types of personal data we collect from you.
• How and why we use that data.
• Who we may share that data with and under what circumstances.
• The security measures we take to protect your data.
• Your rights regarding your personal data and how to exercise them.

This policy applies to all PGKing platform users, including visitors, registered players, VIP members, and former players whose data is still retained in accordance with legal requirements.

PGKing collects personal data from various sources when you interact with our platform:

Pgking uses the personal data collected for the following purposes:

• Account Management: To create, verify, maintain, and secure your pgking player account.
• Transaction Processing: To securely process deposits and withdrawals via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u & CIMB Clicks), and other supported payment methods.
• Identity Verification (KYC): To verify your identity in compliance with anti-money laundering (AML) legal requirements.
• Service Provision: To provide access to slots, Live Casino, blackjack, virtual sports, and all other games available on our platform.
• Platform Improvements: To analyse usage patterns and improve the overall player experience.
• Service Communications: To send important notifications related to your account, transactions, and changes to our terms.
• Marketing (with consent): To keep you informed about PGKing's latest promotions, bonuses, and offers, where you have given your consent.
• Responsible Gambling: To detect gameplay patterns that may indicate problem gambling and offer appropriate assistance.
• Security & Fraud Prevention: To detect and prevent fraud, multi-account abuse, and other unlawful activities.

PGKing does not sell or trade players' personal data to any third party. However, we may share your information in the following limited circumstances:

• Payment Service Providers: Transaction information that must be shared with payment providers such as Touch 'n Go, GrabPay, DuitNow, and FPX to process your deposits and withdrawals.
• Game Providers: The minimum technical data required by third-party game providers to display and operate games within our platform.
• Legal Authorities: Where required by law, court order, or a legitimate request from a Malaysian enforcement agency.
• Technical Service Providers: Companies that provide IT infrastructure, hosting, and cybersecurity services, all bound by strict confidentiality agreements.
• Audit & Compliance: Certified independent auditors for the purpose of verifying game fairness and regulatory compliance.

All third parties who receive PGKing players' personal data are required to protect that data to a security standard equal to or higher than that of PGKing.

Pgking implements comprehensive technical and organisational security measures to protect players' personal data:

• 256-bit SSL Encryption: All data transmitted between your browser and PGKing's servers is encrypted using 256-bit SSL protocol.
• Data Encryption at Rest: Data stored in our databases is protected with AES-256 encryption for an added layer of security.
• Strict Access Controls: Only authorised pgking staff with a legitimate business need may access players' personal data.
• Two-Factor Authentication (2FA): Available to all player accounts and mandatory for all pgking staff who access internal systems.
• Continuous Monitoring: PGKing's cybersecurity team monitors the platform around the clock to detect any intrusion attempts or suspicious activity.
• Regular Security Audits: Penetration testing and security audits are conducted regularly by independent security experts.

PGKing retains your personal data only for as long as necessary for the purposes stated in this policy or to comply with legal requirements:

• Active Account: Data is retained for as long as your account remains active with PGKing.
• After Account Closure: Financial transaction records are retained for 7 years after account closure to comply with Malaysian financial and tax legal requirements.
• KYC Data: Identity verification documents are retained for 5 years after account closure in accordance with AML requirements.
• Communication Logs: Customer support communication records are retained for 3 years for dispute resolution purposes.
• Technical Data: System logs and technical data are retained for 12 months for troubleshooting and security purposes.

Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised.

PGKing uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. Cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Saves your preferences such as language, time zone, and display settings to personalise your experience.
• Analytics Cookies: Helps us understand how players use the platform so we can continuously improve our services.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the PGKing platform.

The pgking platform is intended exclusively for individuals aged 21 years and above only. PGKing strictly does not collect or process personal data from minors.

• PGKing's registration process requires age verification through a valid Malaysian identity document.
• If pgking discovers that a child's data has been collected inadvertently, it will be deleted immediately.
• If you believe a minor has registered an account on pgking, please contact us immediately at support@pgking.biz.

PGKing reserves the right to update or amend this Privacy Policy at any time. You will be notified of any significant changes through:

• A prominent notice on the pgking platform homepage.
• A notification email will be sent to the address registered to your account.
• In-app or in-platform notifications.

The "Updated" date at the top of this document indicates when the last revision was made. Your continued use of the PGKing platform after any amendments take effect will be considered acceptance of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact PGKing's privacy team through:

• Email: support@pgking.biz
• Live Chat: Available on the PGKing platform, 24 hours a day, 7 days a week.
• Response Time: We will endeavour to respond to all privacy-related enquiries within 3 working days.

For formal requests regarding data rights (access, correction, deletion), please state your request clearly in your email along with your full name and pgking account number to help us process it promptly.

Why Data Privacy Is a Priority for pgking

In today's digital world, personal data is an incredibly valuable asset. Every time you register on an online platform, you are entrusting your personal information to that platform. At pgking, we fully understand the responsibility we take on when you trust us with your name, phone number, banking details, and activity records.

Many Malaysian players ask us — is my information safe at pgking? Will my data be shared with anyone? Our answer is clear: your data belongs to you. pgking is simply a responsible custodian, not an owner. We have never and will never sell player data to advertisers, data brokers, or any third party for commercial purposes.

On the technical side, pgking invests heavily in data security infrastructure. All information you submit to our platform is protected with 256-bit SSL encryption — the same technology used by Malaysia's leading banks. Data stored on our servers is further secured with AES-256 encryption and governed by strict access control policies. Only staff who genuinely require access to perform their duties are permitted to handle players' personal data.

One aspect that many players may not be aware of is PGKing's commitment to Responsible Gaming. We use gameplay activity data not only for business purposes, but also to identify players who may be experiencing gambling-related issues. If our systems detect patterns of concern, our team will reach out to the player in question to offer support — this is a use of data that we genuinely believe benefits our players.

For payments and financial transactions, PGKing uses authorised third-party payment gateways — Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX via Maybank2u and CIMB Clicks — to process all transactions. This means PGKing never stores your credit or debit card details directly. Each of these payment providers maintains its own privacy policy and security standards in compliance with Malaysian regulatory requirements.

We believe transparency is the foundation of trust. That's why PGKing's Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon. We want every Malaysian player to genuinely understand how their data is handled, rather than simply clicking "Agree" without knowing what they're consenting to. If any part of this policy is unclear, our Malay-speaking support team is available 24 hours a day to help.